An integral part of each person's program is case management. The case manager is the primary advocate and acts as the contact and liaison between services and programs, parents/guardians and the community. Supports are provided by developing, linking and coordinating services, supports and resources.

Emphasis is placed on advocacy to ensure that choices, preferences, needs and rights of individuals are the primary focus of decisions that affect their lives.

Other elements of case management include assessments, service planning, community inclusion, advocacy, discharge planning, assistance with paperwork and accessing funding and benefits.